➤ Hotel The Palm | Quintana Roo

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Hotel The Palm features a rooftop terrace with a swimming pool, bar and spa. It is located just 4 blocks from Playa del Carmen town centre and a 2-minute walk from the beach.

This hotel offers free WiFi and air-conditioned rooms with modern-style décor, flat-screen cable TV and garden or street views.

"Irene" is a heritage cuisine restaurant with European influence. Open for breakfast, this restaurant serves food with a mixture of flavors which provide the guest with a sensory experience.

The front desk at Hotel The Palm is surrounded by a tropical garden designed resembling the Mayan Jungle.

Hotel The Palm is just 200 metres from the famous Coco Bongo bar and a 15-minute drive from Xcaret Eco Theme Park. Cancun International Airport is 40 minutes’ drive away.
Couples particularly like the location — they rated it 9.0 for a two-person trip.


Room choices in Hotel The Palm

Hotel The Palm Services

Internet WiFi is available in all areas and is free of charge.
Bathroom Toilet paper, Towels, Bath or shower, Private bathroom, Toilet, Free toiletries, Hairdryer, Shower
Bedroom Linen, Wardrobe or closet
Outdoors Outdoor furniture, Sun terrace, Terrace, Garden
Room Amenities Socket near the bed
Activities Beach
Media & Technology Flat-screen TV, Satellite channels, TV
Food & Drink Snack bar, Bar
Parking Free private parking is possible on site (reservation is not possible)., Accessible parking
Services Daily housekeeping, Luggage storage, Wake-up service, Tour desk, 24-hour front desk, Meeting/banquet facilities Additional charge, Room service
Reception services Invoice provided
Safety & security Fire extinguishers, CCTV in common areas, Smoke alarms, Security alarm, 24-hour security, Safety deposit box
General Designated smoking area, Air conditioning, Non-smoking throughout, Mosquito net, Lift, Fan, Facilities for disabled guests, Non-smoking rooms, Iron
Accessibility Wheelchair accessible, Upper floors accessible by elevator
Outdoor swimming poolFree! Opening times, Open all year, All ages welcome, Pool is on rooftop, Pool/beach towels, Sun loungers or beach chairs, Sun umbrellas
Wellness Sun umbrellas Additional charge, Sun loungers or beach chairs, Public Bath, Hot tub/Jacuzzi
Languages spoken English, Spanish

Hotel The Palm Terms and Conditions

Check-in From 15:00 to 18:00
Check-out From 11:30 to 12:00
Cancellation/ prepayment Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.
Children and beds Children of any age are welcome.
Age restriction The minimum age for check-in is 18
Pets Pets are not allowed.
Groups When booking more than 3 rooms, different policies and additional supplements may apply.
Accepted payment methods Cash Hotel The Palm accepts these cards and reserves the right to temporarily hold an amount prior to arrival.
To consider

Please note that this hotel is oriented for adults and children over the age of 14.

Honeymoon special amenities available upon request and proof of marriage. Available once per couple and only with documents of proof of marriage. Please contact the property for more information.

Parking spaces are subject to availability.

In the event of an early departure, the property will charge you the full amount for your stay.

Parking is subject to availability due to limited spaces.

This property is located in a busy area and guests may experience noise.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Hotel The Palm at Playa

Hotel The Palm at Playa

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Is WiFi available at Hotel The Palm?

WiFi is available in all areas and is free of charge.

Is there free parking available at Hotel The Palm?

Free private parking is possible on site (reservation is not possible)., Accessible parking

What are the outdoor activities at Hotel The Palm

Outdoor furniture, Sun terrace, Terrace, Garden

What languages are spoken at Hotel The Palm?

English, Spanish

What services are offered at Hotel The Palm?

Daily housekeeping, Luggage storage, Wake-up service, Tour desk, 24-hour front desk, Meeting/banquet facilities Additional charge, Room service

What are the general services offered at Hotel The Palm?

Designated smoking area, Air conditioning, Non-smoking throughout, Mosquito net, Lift, Fan, Facilities for disabled guests, Non-smoking rooms, Iron

Are pets allowed at Hotel The Palm?

Pets are not allowed.

What is the check-in time at Hotel The Palm?

From 15:00 to 18:00

What is the check-out time at Hotel The Palm?

From 11:30 to 12:00

100% real reviews of Hotel The Palm

If you have any questions regarding the facilities or services provided at Hotel The Palm, contact our guest service department, where an agent will be more than happy to resolve any query, prior to your booking.

8,0
Purpose of trip: Leisure trip
What was the highlight of Hotel The Palm
Good value clean their biggest problem music loud from the street very small tv screen no couches
Good location
Noise fron the street electricity went off for few hours I asked a sort off compensation they deny it
7,0
Purpose of trip: Leisure trip
What was the highlight of Hotel The Palm
Choice location to shop and beach
Layout was interesting. Convenience of two elevator locations. Front desk accommodation with bottled water as needed was a plus! Room maintenance was ideal. Food was good at the restaurant. I had a shrimp w/rice and carrots which was really fresh and tasty. Great patio balcony. Thank you for upgrading my room from the bottom floor dungeon. 106 I think. My stay improved 200% with your kind consideration
Hammock hanging at the was so stinky… I meant to report it but didn’t get the chance. Throw it away!! Also. Get a new bartender. Not only were the drinks poorly made and didn’t taste good ( Miami vise in particular or pina colada) they had little or very watered down alcohol content. Happy hour 2/1 should at least include the drinks on the posters around the hotel. I asked the bar tender to remake my pina colada with juice and alcohol and she refused, said I would have to pay for another one. Very stingy with the ice too. JUST NIT AVAILABLE… a hotel with no ice machine.. really??!! Also music at pool was way too loud and poor choice. It repeated every hour… same songs same music. How hard is it for 1 of the 5 waiters/bar maids to play DJ of popular music… really.. no Santana or any other popular music? What you had music wise sucked and it was deafening
7,0
Purpose of trip: Leisure trip
What was the highlight of Hotel The Palm
Good
Rooftop area, but it could use some work and maybe better during busy season.
Could have a little more sense in detail and soul.
8,0
Purpose of trip: Leisure trip
What was the highlight of Hotel The Palm
Very Good
Location
Broken umbrellas at the pool


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